Omnichannel Messaging

Omnichannel Messaging

INNOCEAN CPaaS Omnichannel Messaging Platform is a unified messaging solution that empowers businesses to engage customers across multiple channels from a single platform. Supporting SMS, KakaoTalk, WhatsApp, RCS, Email, Voice, and social chat apps, it ensures consistent, real-time communication no matter where your audience is. With built-in channel fallback and smart routing capabilities, brands can deliver the right message at the right time—boosting reach, reliability, and customer satisfaction through seamless omnichannel experiences.

Key Features

Unified Customer Communication

Centrally manage all your messaging channels from a single interface, simplifying operations and ensuring message consistency.

Plugin Integration

Easily connect with your existing CRM, e-commerce, or analytics tools to streamline workflows and boost operational efficiency.

Integrated UI and Developer Tools

Offers an dashboard for marketers and APIs for developers, making integration and campaign execution fast and flexible.

Connect Across Every Channel

Support messaging through SMS, KakaoTalk, WhatsApp, RCS, Email, Chat Apps, Voice, Video, and many more channels, empowering your business to deliver seamless, personalized experiences wherever your customers are.